Haytees Refund Policy
At Haytees, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, our Refund Policy outlines the conditions under which you may request a refund and the process to follow.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be returned in its original packaging, including all tags and labels.
- The refund request must be made within 10 days of the purchase date.
2. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Items marked as final sale
- Custom or personalized items, unless they arrive damaged or defective
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or a full refund, including shipping costs. Please provide a photo of the damaged or defective item to expedite the process.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, a description of the issue, and any relevant photos (if applicable).
- Wait for Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
- Return the Item: If your refund is approved, we will provide instructions for returning the item. Please note that you will be responsible for the shipping costs of returning the item unless it is defective or damaged.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund. The refund will be applied to your original method of payment within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank account or contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] for assistance.
7. Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded unless they are defective or damaged.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Haytees
Email: [email protected]
By making a purchase on our Site, you acknowledge that you have read, understood, and agree to this Refund Policy.